How long will it take?
On each product page we display the standard delivery lead time for the particular item. You will also be able to view the stock status of each item. The stock statuses are explained below.
In Stock - These items are available for immediate dispatch from our own 50,000 sq ft warehouse in Colchester, Essex.
Order Now - These items are available for special order or will be delivered directly by one of carefully chosen suppliers. The delivery lead times to your door will vary by product and are clearly displayed.
Pre Order - These items are on purchase order with one of our UK based suppliers or in production with one of our exclusive factories. Delivery times will vary and are clearly displayed on each product page.
What delivery option are available?
We offer a number of different delivery options tailored to each product. The delivery options available to your area can be viewed by entering your postcode on the product page. Delivery options vary by stock availability, delivery location and size of the product, however a sample of the options available are shown below. All standard pallet deliveries are to the kerbside or nearest hard-standing, the courier services are unable to remove packaging from the pallet or take the goods through your house or into your garden.
Economy - Our standard delivery option and free for orders over £50 (geographical restrictions apply)
Next Working Day - Available on the majority of In Stock items.
Specific Day - Choose a specific day for delivery, available for the majority of items in stock.
Premium Economy - Delivery by one of our own staff and available on most furniture sets and larger items. Please note this service is limited to certain postcodes and may extend the standard delivery lead time by 7 - 14 days. To find out if you qualify for Premium Economy service, please provide our sales team with your postcode over the phone or via email.
White Glove Assembly Service - Our premium delivery service; delivered, assembled and packaging removed by one of our own staff and available on most furniture sets and larger items*. Please note this service is limited to certain postcodes and may extend the standard delivery lead time by 7 - 14 days. To find out if you qualify for White Glove Assembly service, please provide our sales team with your postcode over the phone or via email.
What happens if I’m not in?
For small items, instructions can be left detailing a secure location for our courier to leave your order. An example of this would be “Leave in porch if not in”, or “If not in, leave with a neighbour”. Please bear in mind that it is at your own risk allowing your goods to be left without a signature. For large furniture sets a signature will be required, if you have not selected Next Working Day or Specific Day delivery, these orders will be pre-booked so you will know what day your goods will arrive. If you are not in on the day you have arranged for your order to be delivered, you may be charged for a repeat delivery.
How much is delivery?
Spend over £50.00 and delivery on an Economy service is free of charge to selected locations within the UK. If you live in a remote area you may incur a delivery charge. Remote areas would include the Channel Islands, Grampian, Highlands, Isle of Man, Isle of Wight, Northern Ireland, Scilly Isles & some areas of Scotland. Please note that these delivery charges are decided by our couriers and we are unable to change the locations which fall into the category of a remote area. If you are unsure if you live in a remote area or not, please contact our customer services team on 0333 1 235 235.
Where does my delivery go?
Unfortunately, due to insurance purposes, our couriers are not able to carry any goods into your property or through to the garden (excludes White Stores Premium Economy and White Glove Service). Palletised deliveries are delivered to the nearest hardstanding, this means it can be placed on your front drive if you have smooth paving, however, if you have a gravel-covered drive, the closest hardstanding may be the kerb.
What happens to the packaging?
Our couriers are unable to take away any packaging, this means you will have to organise the disposal of the wooden pallets and cardboard packaging yourself. However, we do offer a White Glove Service to limited areas where all packaging is disposed of as well as assembling any goods that require it.
Do you offer international shipping?
For more information regarding delivering goods overseas, please see the International Deliveries tab below.
Delivering orders abroad
We have great relationships with many freight-forwarders. This allows us to offer international shipping to many different countries. Due to the nature of our business, the products that we offer come in all shapes and sizes. This makes it very difficult for us to automate a cost within the checkout and therefore we encourage customers to email us at [email protected] for quotations.
We endeavour to come back to you with a shipping cost on the same day as your enquiry, however, on the odd occasion we may be waiting for our partners to come back to us with costs. To enable us to provide you with the best quotation it is important to have full details of the delivery address, as well as al products you wish to order.
Where do you ship to?
We frequently have customers taking delivery of their furniture in places such as France, the Algarve in Portugal and Ireland. Whilst we cannot guarantee that we will be able to deliver to every country, we promise to do our best to offer a competitive quotation wherever possible.
Please Note: We cannot guarantee that we will be able to ship all items which are advertised on the site. Additionally, all items shipped outside the UK will come with a 1 year guarantee only, as all products have been designed with the UK's climate in mind.