AboutWhite Stores

An introduction to White Stores

Welcome to White Stores – the home of outdoor living. For over 15 years, White Stores has been at the forefront of the garden furniture industry, bringing exclusive and innovative designs to our customers as well as top level customer service in the form of lengthy guarantees, free deliveries and 14-day money back guarantees.

At White Stores we are passionate about outdoor living, understanding that our customers value their gardens as an extension of their home. This means that not only do we promise to bring our customers the latest, most innovative and practical designs in garden furniture but we also deliver outdoor living as a whole, aiming to bring you everything you need to create the perfect space. This involves everything from outdoor heating and outdoor lighting to sun protection in the form of parasols and pergolas, as well as other outdoor accessories.

To do this successfully, we design all of our own furniture, flying out to factories in the Far East to work hand-in-hand with our manufacturers on all of the specifics from the overall design and choosing the best quality materials, to the tiniest tweaks such as cushion thickness, the height of reclining levers and all of the finest details. All of our garden furniture and outdoor living products go through rigorous quality checks to ensure it is perfect before it gets to you.

This confidence in our products allows us to offer extended warranties from 5 – 7 years on most of our garden furniture and between 1-2 years on accessories. This not only shows our faith in the superior quality of our products, but we hope that this gives our customers faith that should they ever need a replacement, we are able to offer this service, giving them the confidence to buy with peace of mind.

As well as lengthy guarantees, we are also happy to offer our customers a 14-day money-back guarantee, which means that should they find fault in our product within 14 days of delivery, we will be happy to accept a return and offer a full refund or replacement.*

We have a dedicated team of over 50 people from our customer service team, to warehouse and showroom staff, as well as in-house marketing and purchasing departments. All of our team members are dedicated to offering our customers the best service from start to finish of their buying experience from the initial discovery of our brand, to aftercare. We are a friendly and approachable bunch who enjoy meeting with and speaking to our customers.

Our nationwide showrooms are the perfect place to meet our customers in person. With showrooms up and down the country and plans for more and more to open in the near future, we are pleased to be able to offer our customers a way to view, measure and test our quality furniture before they buy. Our Essex showroom has over 200 sets on display and has 2 floors packed with outdoor living items, as well as doubling up as our head office, giving our customers a chance to meet the whole team. For more information on your nearest showroom, visit our showroom page here.

From choosing your furniture to delivering your furniture, we offer a range of delivery services, allowing you to choose what’s right for you. We offer a free palletised delivery service on all orders over £50 – this means that with this option all garden furniture will be delivered to the nearest hard-standing surface. We understand that some customers will prefer to have their furniture delivered to their garden which is why we also offer a two-man delivery service on some products and this service allows us to deliver the furniture to your back garden. For others, you will want to take all of the hassle out of ordering garden furniture and will like it brought through to your garden and assembled for you, which is why we also offer a White Glove service to certain areas across the UK. For more information regarding our delivery options, please find our delivery page here.

With over 15 years’ experience in outdoor living, White Stores is confident that we can deliver the finest products, backed up by superior customer service and guarantees so that our customers can enjoy their purchase for years to come as well as feeling confident to recommend us to friends and family and return to us again and again. White Stores – for all your outdoor living needs.

 

*Providing original packaging has been kept.