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Benefits of White Stores

Here at White Stores, we fully understand that delivery expectations are just as important to you as the goods themselves. That's why we pride ourselves on delivering premium garden furniture with a premium customer experience.

Delivery information

Please note we currently only deliver to UK Mainland. 
Check out the details below to discover our delivery options currently available to our customers.

Standard 3 - 5 Working Days £49
Delivered To Garden 3 - 5 Working Days £89
Premium White Glove Up to 10 Working Days £129
Pergola Installation Up to 10 Working Days £180

Two delivery men taking a sofa delivery out the back of a van.

Standard delivery

If you're happy to receive your White Stores garden furniture curbside or on a flat (non-gravel) driveway, then the Standard delivery is for you. Larger items will be delivered on a pallet service to the nearest hardstanding surface and smaller items will be sent via a parcel carrier. Please note that this service does not include pallet and packaging removal.

Two delivery men carrying a cardboard box out the back of a white van.

Delivered to garden

Do you need the extra hand getting your garden furniture in your garden? Select this option and the courier delivery drivers will carry your new furniture through to your garden, providing there is suitable access like a side gate. We will then leave the assembly process up to you! Please note that this service does not include pallet and packaging removal.

A White Stores delivery van parked on the road.

Premium white glove

Don't have time to assemble your garden furniture? You need the premium white glove treatment. We will deliver your furniture to your garden, assemble, and remove all packaging. All you need to worry about is where you're new garden furniture is going to go in your garden.

Pergola installation

These structures make stylish, yet practical additions to any garden, but do require care to build. Don't want to hassle installing this yourself?

Our talented team will deliver your new pergola to your garden and assemble it in around 2 hours. This option is only available in selective locations. If you are eligible, this option will be visible at checkout.

A close up of the corner of a White Stores aluminium pergola

A green White Stores delivery van driving on the road

Our hand chosen couriers

We have done extensive research on the UK courier network and have hand selected the couriers we feel are the most reliable and careful with our goods. Rest assured that your new garden set is in great hands!

The front of the White Stores Cambridge store.

Our stores

We wanted to give you the opportunity to see, touch, and sit on our vast collection of garden furniture. Head to one of our showrooms in Essex, Surrey and Cambridge, where a member of our knowledgeable team will be happy to help.

Have you got a question?

We sell products in all different shapes & sizes, which means we use multiple delivery services to get your goods to you. Let's see if we can answer some of your burning questions.

  • How long will delivery take?

    On the product page, we display the availability of each item along with the estimated delivery timescale based on our standard delivery service. All delivery timeframes are estimated and in working days. Our couriers will confirm your booked delivery date with you via text or phone call – we would never recommend taking time off to receive your delivery until the courier has booked you in.

  • What happens if I'm not in?

    We’ve all been there, you’ve been eagerly anticipating your delivery ever since you placed your order, you leave the house for ten minutes and then miss it - nightmare! Well, with our small items, you can leave instructions with our courier to leave your order in a secure location or with a neighbour – several of our couriers will also take photos of your delivery so we can help you locate where it has been left. Please bear in mind that it is at your own risk to allow your goods to be left without a signature.

    A signature will be required for large furniture sets, but these orders will be pre-booked so you will know exactly what day your goods will arrive. If you are not in on the day you have arranged for your order to be delivered, you may be charged for repeat delivery.

  • Where does my delivery go?

    Unless you have paid for our two-man or Premium White Glove delivery services, our delivery partners are not able to access your property or garden, therefore deliveries are made to the front of the property. Palletised deliveries are advised as "kerbside or nearest hard-standing" meaning if the delivery partner has difficulties accessing the front of the property, the goods will be left by the kerbside.

  • What happens to the packaging?

    We may use additional packaging to ensure your item(s) arrive safely. On larger furniture deliveries we may use a pallet. Our delivery partners are not able to collect any packaging or pallets, therefore it is your responsibility to dispose of any cardboard and pallets – unless you’ve opted for our White Glove assembly service, in which case we’ll take care of the lot! We advise recycling any packaging where possible. If you’re looking for top tips on what to do with your pallet, check out our great blog for upcycling delivery pallets here!

  • What should I do when I receive my order?

    When your White Stores order arrives, you should unpack the order and check over the items as soon as you possibly can. Should there be a problem with your order, you have 14 days from delivery to report it to us.

  • Cancellations and returns

    We hope you won’t need this information, but if you do, you can find all of our cancellations and returns policies here.