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Help & advice

Are you eager to get the latest update on your order? We've streamlined the process for you to conveniently check your order status through your White Stores Account. If you are still looking and need some advice, book a video call or contact us to discuss your options! 

White Stores at a glance


With over 15 years of garden expertise, we’re masters of outdoor furniture. From comfy garden sets to essential parasols and pergolas, we elevate your garden game. Proudly serving mainland UK, we deliver the best in outdoor living.

We’re committed to sustainability. Our skilled technicians fix any issues, and returns are repurposed or sent to our outlet store for resale.

Expect the best from one of the UK's largest outdoor living retailers!

UK Trustpilot

4.7 / 5




Happy customers

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All you need to know

Do you have questions about your order? Maybe you're looking for advice on our products? We've split our most frequently asked questions into these handy categories, to help you find quickly the right answer you're looking for.

Contact us

Drop us an email

Got a query relating to your order? Make sure you've got your order number ready.


Message us on Whatsapp

Can't call? Message us! Replies will be during working hours.


Easier to call?

Speak to one of our experts. We'd be happy to help!

01268 207 681

Learn more about us

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Quick questions

  • Who can I speak to?

    We have a dedicated customer services team who are ready and willing to help with any queries or quesions you may have. You can reach them via email, call, WhatsApp or our live chat function on our website. 

  • I want to track my order

    Log into your White Stores account (this is the email address you used to place your order) where you can find useful information including any tracking links. 

  • I have a question about my account

    Your White Stores account is your hub. It includes important details on your orders, including tracking and delivery days. If you're unsure on where something is on your account, please get in touch. 

  • I have a question about repairs

    As a part of our commitment to being as sustainable as possible, we encourage all customers to consider repairing any damaged garden furniture before returning to us. Please contact a member of our customer services. They will put you through to a technician who can give you the best advice on repairs. 

  • I want to return or cancel my order

    We all change our minds, and so we have given you up 14 calendar days to notify us that you wish to return your order. You then have a further 14 calendar days to ensure the returned item is received by us. It is important that any items you return are in perfect condition with their undamaged original packaging in order to receive a refund.

    We than have 10 working days to inspect returned items for any faults or damages. Once it is confirmed that the item is in perfect condition in undamaged original packaging your order is updated immediately and a refund will be processed. Although we action refunds immediately, it may take up to 10 working days to show in your account.

    If you wish to cancel an order, please contact a member of customer services.

  • How do I use my store credit?

    If you have store credit on your account, this is valid for future purchases within 12 months of receiving the credit.
    To use this, please contact us on 01268 207 681 and any of our sales advisors will be able to apply this to a new order. Alternatively, this can also be used in any of our showrooms.
    Please find details on all our showrooms here.

    Regrettably, we are unable to apply this to online orders.