Added Icon
Added to Basket

In need of help?

Are you looking for help with rattan repairs, or seeking replacement covers? Check out our frequently asked questions below.

  • Can you repair my rattan?

    On very rare occasions, rattan can start to split or snap, this is something that can be repaired with little to no hassle. 

    Unfortunately, we do not offer a repair service for rattan, however, our blog will explain all the information and a short video showing a step-by-step guide on fixing your rattan.

    Sometimes we have stock of spare rattan. Please contact a member of customer service to enquire. If we have no stock we would suggest using a search engine to find companies that do sell rattan strips.

    If you need any additional information, please send us an email using the submit a request form at the bottom of the page, please provide us with as much information including your order and photos if needed.

  • Do we sell replacement or repair kits for the rattan furniture?

    Should we have the available stock, we can send our replacement strands if your product is under warranty. We can also sell replacement strands if your product is outside of warranty, providing stock is available. See this handy tutorial on how to repair your rattan.

  • Do you sell replacement covers?

    We do! Click here.

Contact us

Drop us an email

Got a query relating to your order? Make sure you've got your order number ready.


Message us on Whatsapp

Can't call? Message us! Replies will be during working hours.


Easier to call?

Speak to one of our experts. We'd be happy to help!

01268 207 681

Learn more about us

Stay up to date with White Stores newsletter, be the first to hear about our exclusive events and new product releases.