Terms & Conditions
This site is owned and operated by White Stores ("White Stores" "we" or "us") as a business unit of White Stores Limited. Registered number 06717696 (UK)
If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please click here to email us.
Written correspondence should be sent to our contact centre at White Stores, Unit 8, Capitol Industrial Centre, Fulmar Way, Wickford Business Park, Essex SS11 8YW.
By purchasing with us you are agreeing to the terms and conditions detailed on this page.
Customer Service Contact Information
White Stores, Unit 8, Capitol Industrial Centre, Fulmar Way, Wickford Business Park, Essex SS11 8YW. Telephone number: 03331 235 235.
All our products are manufactured to the highest quality. Please contact our sales or customer service team for information on individual product warranties.
All products are warranted against manufacturing defects, except for all moving parts (mechanisms, castors, drawers) and seating upholstery which are subject to usage related wear and tear.
White Stores, reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorised personnel.
All of our warranties apply to products used for domestic use ONLY. Products used for commercial use, products that have been shipped internationally, or products that have been sold on to a third party will NOT be covered by the same warranty offers and will be covered for a maximum of 1 year from the delivery date.
Ownership Of Rights
All rights, including copyright, in this website are owned by or licensed to White Stores.
Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of White Stores.
You may not modify, distribute or re-post anything on this website for any purpose.
All of the written, photographic, videographic, design and audio content of the website www.whitestores.co.uk is the copyrighted property of White Stores Ltd and none of this content may be used without the explicit written permission from the directors of White Stores Ltd.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us.
You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website.
Copyright and use of our written, photographic, videographic, design and audio content of this site are copyright White Stores Ltd or our suppliers. Please contact us if you wish to use one of our images or videos: use of our images or videos without our permission is theft.
Images and videos owned by White Stores Ltd may be hired for an initial fee of £1000 + VAT per image or per video £1000 + VAT per week per image or video, written, audio or artwork are all also charged at £1000 + VAT per week.
Your use of one of our images, videos, designs, audio or duplicated written content on your website signifies your agreement to these terms and conditions. They constitute a contract between you and us governing your use of these images or videos.
On occasion we have used images that have been released into the public domain under the Creative Commons Attribution-Share Alike 2.5 Generic license or the GNU General Public License. In these cases, the specific images are required to be redistributed under the same or similar licence
Accuracy Of Content
White Stores has taken every care in the preparation of the content of this website, in particular, to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT unless stated otherwise, and where applicable. For a VAT receipt please click here to email us.
Images of the items shown on our website are for illustrative purposes only. We've made every effort to display all item colours and sizes accurately. We can't guarantee that all the images displayed on your device will accurately reflect the true colour or size of the item delivered to you.
Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
Whilst every effort has been made to ensure that product specifications are correct on this website due to continual product development through research & design specifications may change without notice.
Damage To Your Computer
White Stores makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer.
It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. White Stores shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. White Stores shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms.
If you want to buy things from us, you will need to register on our site. Registration involves you giving us the following personal information: (i) Your title, name and address (including option to save different delivery addresses); (ii) Contact phone number and e-mail addresses; Registration enables you to speed up the ordering process, however, you do not have to register with us until you choose to order.
How Will We Use Your Details?
Our offers: Once you have purchased with us, we would like to send you product updates, our latest information and special offers. You can always e-mail us with your details and mailing preferences.
We may also use your information to manage your purchases such as sending a confirmatory email, and a confirmation for your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf.
We do not hold any credit card details, when you provide these to us over the phone we use the details to take the authorized amount and then securely destroy all records of the details.
About Cookies & the Way We Use Them
In common with other websites, we do also use "cookies". A cookie is a small file that a Website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket.
We take payment from your card at the time we receive your order, once we have checked your card details.
Fraud checks are conducted on all our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company.
On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasions dispatch of goods may be delayed.
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur.
If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Title to any products you order on this website shall pass to you on delivery of the products, provided that we have processed and received payment in full for the products.
All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges unless expressly stated otherwise.
All credit card transactions are taken in the UK and our transaction currency is in UK Pounds (£).
When you click the "Buy now" button, we'll send you an e-mail message acknowledging receipt of your order. Your contract to purchase an item will not be complete until we send you an e-mail to indicate that the item has been dispatched.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
Garden Extra 25% Off & Christmas Extra 10% Off Voucher Promotion
All items listed under each of these promotions are accurate at the time of listing and available while stocks last. Within Garden, voucher discounts apply to selected lines only. Within Christmas, voucher discounts exclude Twinkly & Fairybell brands. Products featured within these promotions are not available for any other discount, including the usage of additional voucher codes. This is for the duration of this promotion.
We reserve the right to offer alternative products that are similar as long as they are of the same or greater value.
You are able to correct errors on your order up to the point at which you click on "submit" or "make payment" on the final page of our ordering process.
Alternatively you can contact our customer service team on the number provided.
Delivery Times & Rates
Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout. Shipping information can be found here.
We make every effort to deliver goods within the estimated timescales, however, delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability.
White Stores shall be under no liability for any delay or failure to deliver the products within estimated timescales. If you are purchasing to replace some of your existing goods, we also recommend that you do not dispose of your existing goods until your new goods have arrived and been checked for damage.
We would like to add that any mention of free delivery or 48-hour delivery service is dependent on the products ordered. If either option is required please check to see if the product is covered in these terms.
If you specify at point of purchase that an order can be left with a neighbour or in a location around the property, you have agreed that the goods can be delivered without a signature and are being left at your own risk. We cannot be held liable after the courier has delivered for security of goods.
Where delivery is for non-pallet deliveries attempted and there is no response, our carrier will make a number of attempts to re-deliver the goods. If they are unable to deliver the goods to you, they will be returned to us, with the additional costs incurred being charged to you. Should you ask for the goods to be re-delivered you will be required to pay an additional delivery charge.
Where delivery is for palletised items you shall accept a mutually pre-arranged delivery time/date ("Scheduled Delivery") and you are responsible for ensuring that (i) you provide adequate delivery instructions, and (ii) appropriate access is available to the delivery team and their vehicle, and (iii) you, or a responsible adult on your behalf, are present to accept the delivery. If you are the cause of a failed delivery attempt, either due to failure on your responsibilities above or for any other reason whatsoever, then we reserve the rights to:
1.1 charge you for the unsuccessful delivery attempt; and
1.2 charge you for the costs (including insurance) of storing the Goods until actual delivery; and
1.3. charge you for a redelivery, if applicable.
Any charges levied under this clause are for the provision of an extra service and are non-refundable.
White Glove Assembly
White Glove Assembly services are only available in certain local areas. This service may mean that we exceed the expected delivery date, particularly in busy periods. Where possible we will try and meet the estimated delivery date, however, this is dependent on vehicle availability. When opting for our White Glove Assembly service, please note, unless you express otherwise, we will assume the right to post pictures of the assembly service and the assembled furniture in situ in your garden on our website and social media pages.
All products are subject to changes in packaging to ensure the best and safest delivery, if we think that your goods will be better suited in a differently branded box/container we will use this as an alternative packaging solution.
Can I Collect My Order From Your Shop/Office?
We do hold limited stock at our office. All orders are dispatched from our storage facility and therefore we can accommodate pick up from our offices or at our warehouses. Our head office is based in Wickford, Essex - please telephone before ordering to confirm.
Does White Stores Have A Retail Shop/Store?
White Stores does not currently have a retail store. We sell online which allows us to give you more convenience and cheaper prices.
At the point of checkout you will be asked if you have any discount/voucher codes. We offer these occasionally on our newsletter services. Sometimes we will offer these codes as loyalty rewards to customers who have purchased with us frequently.
Voucher codes cannot be used in conjunction with any other offers or discounts unless stated otherwise by White Stores Ltd.
Please note that we will only accept coupon codes when they have been properly distributed to you. We do reserve the right to expire or void coupon codes after any period of time.
Acknowledgment & Acceptance of Your Order
If you have supplied us with your email address, we will notify you by email as soon as possible to acknowledge your order. Please note that this e-mail is not an order confirmation or order acceptance from White Stores. Our acceptance of your order will take place upon dispatch of the product(s) ordered.
Changing or Cancelling Orders
We request that you contact us in writing via [email protected] with your order number in order to cancel your order. This is the only way we can guarantee an order will be cancelled before it is shipped. If your order has not yet been dispatched then this will be possible free of charge, however, if your order has been dispatched or you have received the order you will be liable to pay a charge based upon the direct cost to recover and/or redeliver goods. We request that changed/cancelled items are returned in their original packaging.
Delivery discrepancies: Any discrepancies must be reported as soon as is reasonable after delivery, preferably within 24hrs. On arrival, if the packaging appears damaged it is recommended that this is marked on the delivery note before you sign.
On delivery: Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24hrs of initial receipt of delivery. We will not be held responsible for missing items if you have agreed for a delivery to be left somewhere without a signature.
On assembly: Should a part appear missing from an item please report the item that is missing the part along with a description of the part you believe to be missing. On both, the above instances replacement goods will be despatched as soon as possible.
Damaged goods must be reported to us as soon as is deemed reasonable, usually within 24 hours of delivery. It is the responsibility of the recipient to check for any damage sustained to the goods during transit, and indicate any damages on the delivery note.
Unfortunately, if you do not indicate any damages on the delivery note, we are unable to claim from our carriers for the damage and will be unable to replace the damaged item. You must report the fault to us with a full description of the alleged fault/damage. If the fault is deemed a manufacturers fault or to have occurred during the manufacturing process, then we will replace the faulty item or part FOC.
If the damage has occurred during the transit we will replace the item or part FOC. If items are lost in transit we will replace this FOC. In all instances, we will request photographic evidence to be supplied of the damaged or faulty goods.
When acceptance of an order takes place, the consumer loses the right to reject the goods, within 14 days, unless the item has been altered or use of the item continues after a complaint is registered with us.
All our stock is of high quality and with correct use shall not experience any problems other than eventually suffering from general wear and tear. A consumer has no rights in respect of defects that are bought to his/her attention before the sale. A consumer cannot claim for damage he/she causes either by neglect or misuse.
Unwanted Goods/Wrongly Ordered
Please contact our offices within 14 days of your receipt of the goods, should you wish to return the item(s). If you wish to cancel the contract you must indicate this in writing, or another durable medium such as letter or email, within the cancellation period. See our contact details below:
Address: Unit 8, Capitol Industrial Centre, Fulmar Way, Wickford, Essex SS11 8YW.
Email: [email protected]
Where an item(s) is/are not wanted or has been incorrectly ordered the customer is responsible for payment to return the item(s). The item must be returned to us together with a completed returns form. All goods should be returned with their original packaging and in the same condition they were delivered.
If unwanted Items are not returned, a fee will be charged to cover the direct cost of the recovery. In this occurrence, you have statutory duty to take care of the goods while in your possession and to ensure that White Stores receive the goods undamaged.
Refusal of Delivery
If you refuse delivery of an order you will be subject to a return admin fee deemed reasonable in accordance with the order. You will also lose the initial postage paid to cover administration costs of despatching the goods. These fees will be deducted from the refund amount which shall be issued once the goods are received back in our warehouse.
We will specify any export restrictions that apply on any of our products on individual product listings. Any export restrictions will also be clearly indicated at checkout.
We are unable to offer a gift-wrapping service at present.
Links to Other Websites
We have placed links on this website to other websites we think you may want to visit. We do not always vet these websites and do not have control over their contents. White Stores cannot accept any liability in respect of the use of these websites.
Exclusions of Liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of White Stores or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Changes to Legal Notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.
Use of This Website From Outside the UK
White Stores make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Law, Jurisdiction & Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with UK Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the UK. All contracts are concluded in English.
These terms and conditions do not affect your legal rights.