Delivery within the United Kingdom
We sell products in all different shapes & sizes, which means we use multiple delivery services to get your goods to you. Below you will find frequently asked questions relating to the delivery of your order.
Express Delivery and Specific Day Delivery services are only available on items that are in stock and dependent on service levels and demand. To view the available delivery options and costs, please add the relevant item(s) to the basket and proceed to the checkout; once you put your delivery address in, the available delivery options and costs will load.
White Glove delivery services are currently only available in certain areas. To find out whether this assembly service is available in your area, please add the relevant item(s) to the basket and proceed to the checkout; once you put your delivery address in, the available delivery options and costs will load. If you opt for the White Glove Assembly service, you are giving us your consent to post any photos taken of the assembly and finished product in situ in your garden on our website and social media pages.
Please be aware that parcels shipped with our parcel carrier may arrive in multiple deliveries. For additional information, please refer to the tracking details.
* if you live in a remote area you may incur an extra delivery charge. Remote areas would include the Channel Islands, Grampian, Highlands, Isle of Man, Isle of Wight, Northern Ireland, Scilly Isles and some areas of Scotland. Please note that these delivery charges are decided by our couriers and we are unable to change the locations which fall into the category of a remote area.
How long will delivery take?
On the product page we display the availability of each item along with the estimated delivery timescale based on our standard delivery service. The availability will state on of the following:
In Stock & Delivered within X working days- These items are physically in stock at our 275,000sq ft warehouse in Sawston, Cambridge. The lead time advised is an estimation of how long it will take to arrive after you place your order.
Pre Order | Estimated delivery by X- These items are not in stock just yet, however you are able to pre-order them to avoid disappointment of us selling out. The estimated delivery date is based on when we expect the stock to arrive into our warehouse.
Order Now | Delivered within X days- These items are held in stock by our supplier and will be delivered directly; the lead time is an estimate based on the supplier.
Out of stock- These items are not in stock and we currently don't have additional stock due. Items with an out of stock availability are not available to purchase online.
What happens if I'm not in?
For small items, instructions can be left detailing a secure location for our courier to leave your order. An example of this would be "Leave in porch if not in", or "If not in, leave with a neighbour". Please bear in mind that it is at your own risk to allow your goods to be left without a signature. For large furniture sets a signature will be required, if you have not selected Next Working Day or Specific Day delivery, these orders will be pre-booked so you will know what day your goods will arrive. If you are not in on the day you have arranged for your order to be delivered, you may be charged for repeat delivery.
Where does my delivery go?
Our delivery partners are not able to access your property or garden, therefore deliveries are made to the front of the property. Palletised deliveries are advised as "kerbside or nearest hard-standing" meaning if the delivery partner has difficulties accessing the front of the property, the goods will be left by the kerbside.
What happens to the packaging?
To ensure your item(s) arrive safely, we may use additional packaging. On larger furniture deliveries we may use a pallet. Our delivery partners are not able to collect any packaging or pallets, therefore it is your responsibility to dispose of any cardboard and pallets. We advise recycling any packaging where possible.
What should I do when I receive my order?
When you receive your order, we recommend checking everything over straight away. Even if you do not plan to use your order right away, it is imperative that you check your order. If you do not alert us of any damages or faults within 14 days of delivery we may not be able to replace your items. All of our items come with assembly instructions and we suggest reading these thoroughly before assembly. Please also check all packaging for any fixtures that may be attached to the packaging before disposing of the boxes. If you have any queries about your delivery, please contact us on [email protected] with your order number and any relevant photos that will help us to assist you.
If you're looking to ship your item(s) abroad then we can also assist you with this. Whether you'd like us to deliver your order to a UK based freight-forwarder on your behalf, or you'd like us to arrange with our delivery partners to deliver your order to another country, we're here to help.
Delivering orders abroad
We have great relationships with many freight-forwarders. This allows us to offer international shipping to many different countries. Due to the nature of the business, the products that we offer come in all shapes and sizes. This makes it very difficult for us to automate a cost within the checkout and therefore we encourage customers to email us at [email protected] for quotations. To enable us to provide you with the best quotation it is important to have full details of the delivery address, as well as all products you wish to order.
Where do you ship to?
We frequently have customers taking delivery of their furniture in places such as France, the Algarve in Portugal and Ireland. Unfortunately, due to complications with Brexit and COVID, we have temporarily halted international deliveries, including to Ireland and Northern Ireland. We currently cannot confirm when we will be able to resume this service. Whilst we cannot guarantee that we will be able to deliver to every country, we promise to do our best to offer a competitive quotation. We cannot guarantee that we will be able to ship all items which are advertised on the site. Additionally, all items shipped outside the UK will come with a 1-year guarantee only, as all products have been designed with the UK's climate in mind.