Norbert the 3ft Christmas Nutcracker with Staff

Depending on the size of your order your delivery method will vary. For small items i.e. accessories, we will ship your order via a parcel courier, but for larger items i.e. furniture, we will send on a palletised delivery. This palletised delivery can not be taken through to your garden and will be delivered to the nearest hard-standing surface which could be a driveway or kerbside.

Please note, we are not currently delivering to Ireland and Northern Ireland.

We understand that sometimes things aren't right and you may need to return something. If you have ordered and received an item that you no longer require, you have 14 calendar days to notify us that you wish to return it. You then have a further 14 calendar days to ensure the returned item is received by us. It is important that any items you return are in perfect condition with their undamaged original packaging in order to receive a refund. Before you return the item you must notify us of the reason for your return so that we can raise a Returns Authorization Form on your behalf. Failure to notify us could result in a delay in refunding the goods.