Returns &Refunds

Returns & Refunds

We understand that sometimes things aren't right and you may need to return something. Below are some commonly asked questions regarding our return policy.

If you have ordered and received an item that you no longer require, you have 14 calendar days to return the item to us. It is important that any items you return are in perfect condition with their undamaged original packaging in order to receive a refund.

If you wish to return unwanted items, there's no need to contact us first. Please ensure to include a returns for which can be found here. If you're unable to print this form, please include a piece of paper containing your order number, name and a list of the items you're returning.

Should you wish to return an item to us due to no longer wanting it, any costs incurred are the responsibility of the buyer. It is essential that any items returned are sent on a trackable service that requires a signature. We are not responsible for goods where a POD (proof of delivery) cannot be provided.

Returns should be sent to..

HWC Logistics
Sawston Business Park
CB22 3JG

If there are any faults with your order, we must be informed within 14 days of delivery in order to be able to issue a replacement. Please email any photos of the damage along with your order number to [email protected] to help us quickly identify the problem and take necessary action. If you contact us outside of 14 days, we may not be able to assist with a replacement. 

We allow up to 5 working days to inspect returned items for any fault or damages. Once it is confirmed that the item is in perfect condition in undamaged original packaging your order is updated immediately and a refund will be processed. Although we action refunds immediately, it may take up to 5 working days to show in your account.

If you're looking for more information. take a look at the following pages: