Returns & Refunds
We understand that sometimes things aren't right and you may need to return something. Below are some commonly asked questions regarding our return policy.
If you have ordered and received an item that you no longer require, you have 14 calendar days to notify us that you wish to return it. You then have a further 14 calendar days to ensure the returned item is received by us. It is important that any items you return are in perfect condition with their undamaged original packaging in order to receive a refund.
Before sending your goods back to us, we need to raise a Returns Authorization Form on your behalf. Please contact us using the "Email Us" form to raise a ticket or email us directly at [email protected] including your order number and the item(s) you wish to return.
Should you wish to return an item to us due to no longer wanting it, any costs incurred are the responsibility of the buyer. It is essential that any items returned are sent on a traceable service that requires a signature. We are not responsible for goods where a POD (proof of delivery) cannot be provided.
The returns address for unwanted items can be found on the Returns Authorization Form that we will send you once you have raised a ticket with us.
We allow up to 5 working days to inspect returned items for any fault or damages. Once it is confirmed that the item is in perfect condition in undamaged original packaging your order is updated immediately and a refund will be processed. Although we action refunds immediately, it may take up to 5 working days to show in your account.